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LOS ANGELES, Feb. 18, 2025 /PRNewswire/ — ApartmentRatings, the most trusted ratings and reviews site for renters nationwide, has announced the winners of its annual ApartmentRatings epIQ Top Rated Community Awards, recognizing multifamily communities across the country that provided exceptional living experiences to their residents in 2024.

Concurrently, SatisFacts, the leading multifamily survey, research, and data provider, announced the winners of its 2024 SatisFacts National Resident Satisfaction Awards. SatisFacts and ApartmentRatings work in tandem to drive success for multifamily operators in resident retention, review management and online reputation.

ApartmentRatings epIQ Top Rated Community Awards: Based on Authentic, Verified Renter Feedback

The epIQ Top Rated Community Awards are determined by feedback provided by real prospects and renters who post reviews about their touring and living experiences on ApartmentRatings.com.

To be eligible for the award, communities needed to receive at least 5 new reviews in the current award year and earn an epIQ Index grade of an A+(95.00). A distinguished group of 317 communities nationwide qualified for the award in 2024 under this top-tier criteria.

See the complete list of 2024 epIQ Top Rated Award winners at https://www.apartmentratings.com/top-rated-awards/. Winning communities can also be identified by “Top Rated Community” window clings displayed on-site.

Recognizing ApartmentRatings’ A+ Performers

Out of the more than 150,000 communities across the U.S. with ApartmentRatings profiles, the top 250 are recognized each month for having the highest epIQ Index grade – a ranking of A+ – based on renter feedback. In 2024, 94 communities were able to maintain this exceptional A+ Top 250 performance status for all 12 months of the year.

SatisFacts National Resident Satisfaction Awards: Definitive Survey-Based Rankings

SatisFacts National Resident Satisfaction Awards recognize multifamily management companies and communities in the United States and Canada that provide an outstanding living experience to their residents, demonstrated by superior resident satisfaction and retention rates as measured by SatisFacts Insite^® and Annual survey scores.

SatisFacts Insite surveys are completed by residents at key touchpoints in the rental lifecycle, including Touring, Move-In, Maintenance, and Pre-Renewal. Separately, Annual surveys evaluate collective resident experience throughout the year.

National Resident Satisfaction Management Company Award winners maintained a SatisFacts portfolio score of 4.25 or above (out of 5.0), and a minimum of 100 resident Insite or Annual survey completions in 2024. See all 2024 Insite and Annual Company winners at https://www.satisfacts.com/awards/.

National Resident Satisfaction Community Award winners maintained a score of 4.25 or above (out of 5.0), with a minimum of 25 Insite or Annual resident survey completions. An elite group of 3,445 communities nationwide qualified for this accolade in 2024. Winning communities can be identified by “Resident Satisfaction Award Winner” window clings displayed on-site.

“ApartmentRatings and Satisfacts continue to innovate in the multifamily space with powerful tools like the epIQ index and AI-driven data analysis to ensure that our exclusive data contributes to meaningful improvements in resident satisfaction and retention rates,” said James Watters, Director of Operations at ApartmentRatings & SatisFacts.

“We proudly recognize this year’s top-performing communities and management companies, who are providing superior resident experiences using a data-driven approach,” added Watters. “Congratulations to all of this year’s winners!”

About ApartmentRatings & SatisFacts

ApartmentRatings & SatisFacts provide a comprehensive suite of tools and solutions to ensure success in resident retention, review management, online reputation, and employee satisfaction. As multifamily’s leading provider in employee and resident surveys and largest source for online renter reviews, our robust platform provides extensive AI-driven data analysis and unrivaled education with custom action plans to better attract, understand, and retain customers, with proven reduction in turnover and vacancy, and increased NOI.

SatisFacts pioneered the Experience & Performance Intelligence Quotient (epIQ) Index, which serves as the multifamily industry’s leading reputation metric that delivers the most authentic and actionable community performance data for resident experience, ultimately driving higher value at community and portfolio levels.

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SOURCE ApartmentRatings.com